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How Our Legal Framework Applies to You

Access to Caseno depends on your local law and the eligible regions we support. Before you open an account or deposit via bKash, Nagad, or Rocket, it matters that you read and understand the terms that govern every transaction, account action, and dispute on…

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Caseno How Our Legal Framework Applies to You
DATA AND ACCOUNT SECURITY

How We Handle Your Account Data

Your account data — including wallet history, login records, and identity verification documents — is retained in line with the data handling obligations described in our privacy policy. We do not sell account data to third parties. Cookies on the platform track session activity and are used to secure your login; you can manage cookie preferences from your browser settings. To request a copy of your data, or to ask us to correct or delete it, submit a request through the account Help Centre and we will respond within the period stated in the policy.

Data Retention

We keep account and transaction records for the period required by applicable rules. After that window closes, data is deleted or anonymised in line with our documented retention schedule.

Cookie Policy

Session cookies keep your account secure and remember your preferences between visits. Third-party analytics cookies are disclosed in the full cookie notice accessible from your account settings.

Identity Verification

Documents submitted for account verification are stored securely and accessed only by the compliance team during review. Verified accounts are not asked to resubmit unless there is a specific reason.

Data Access Requests

You can request a copy of your data, ask for a correction, or raise a deletion request through the Help Centre. We confirm receipt and action the request within the timeline set out in our policy.

LEGAL QUERIES CONTACT

Reach Us on Policy and Account Questions

If you have a question about how our terms apply to your account, or you need to dispute a transaction processed via Nagad, bKash, or Rocket, our support team handles those queries directly. You do not need to navigate a policy document alone — contact us and we will walk through the relevant clause with you.

Team online

Live Chat Support

Available through your account dashboard. Raise a legal or policy query and a member of our team will respond with the relevant terms section and next steps for your situation.

Email Policy Desk

For formal disputes or written record requests, email our policy desk. Responses typically follow the timeline stated in our terms, and we confirm receipt on every submission.

Account Help Centre

The Help Centre inside your account holds the current terms document, recent policy update notices, and a step-by-step path for submitting a formal complaint or access request.

Your Legal Questions Answered

These are the questions we hear most often about account terms, data handling, and how our legal framework applies to you as a Bangladesh account holder.

Yes. Access to our platform depends on your local law and the eligible regions we support. If online gaming is restricted in your location, that restriction applies regardless of how you access the site.

Check your transaction reference in the payment app first. If the transfer went through but your wallet has not updated, contact support with that reference and we will review it against our payment logs.

Yes. Submit a data access request through the Help Centre inside your account. We confirm receipt and respond within the timeframe stated in our data policy.

We notify account holders via the platform when terms are updated, with the effective date clearly stated. Continuing to use your account after that date is treated as acceptance of the revised terms.

Raise the dispute in writing via our policy desk email. It is reviewed by the compliance team under the dispute resolution process in the full terms document, and we respond within the stated window.

Documents submitted for verification are stored securely and accessed only by the compliance team when reviewing your account. Verified accounts are not asked to resubmit documents without a specific reason.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.