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How We Handle Your Information

Your account data stays under your control. We collect what we need to verify deposits via bKash, Nagad and Rocket, process withdrawals and keep your login secure — nothing more.

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Caseno How We Handle Your Information
PRIVACY QUESTIONS

Reach Us About Your Data

Questions about what we store, how long we keep it or how to request a copy come through the same support channels we use for account help. Email and live chat handle data requests the same way they handle withdrawal queries — expect a reply within one business day.

Team online

Live Chat

Open the chat bubble in the bottom corner, select account or privacy topic and describe what you need — data export, deletion request or clarification on what we log. Chat runs during Bangladesh daytime hours and connects you with someone who can pull your records.

Email Support

Send your request to our support address with your registered mobile number in the subject line. Include whether you want to export, delete or update your account data. We reply with next steps and any verification we need from your end.

Account Panel

Log in and open wallet settings to see what payment data we hold — wallet names, last-used numbers and deposit timestamps. You can toggle marketing preferences and download your transaction history as a file from that same panel without contacting support.

DATA HANDLING

How We Protect What You Share

Every piece of account data you give us — mobile number, wallet identifier, device fingerprint — gets encrypted in transit and at rest. We run access logs on our payment database so any unusual query triggers an alert. Support staff see only the last four digits of your wallet number unless you authorize a full view for a specific dispute.

Secure Storage

Account credentials and wallet details sit in encrypted tables. Payment-processor tokens replace your actual bKash, Nagad or Rocket account numbers in our transaction logs so even internal queries never expose the full identifier.

Cookie Control

We set a session cookie to keep you logged in and a preference cookie to remember your language and wallet choice. Analytics cookies track page visits to help us fix slow-loading sections.

Retention Policy

Transaction records stay active for the compliance period required by our payment processor — typically one year from the last deposit or withdrawal. After that we archive them in encrypted backup storage for another two years, then permanently delete.

Data Requests

Ask for a copy of everything we hold on your account and we send a file with your deposit history, game sessions, support tickets and cookie settings within three business days.

Common Privacy Questions

We collect your mobile number, the wallet name you choose for deposits — bKash, Nagad or Rocket — and your device type. That information verifies your identity, processes payments and flags duplicate accounts. We do not ask for national ID unless a withdrawal requires extra verification.

Log in and open your wallet panel to view deposit timestamps, wallet identifiers and transaction amounts. For a full export including game history and support messages, contact us through live chat or email with your registered mobile number and we send a file within three business days.

Active transaction records stay visible in your account for one year from the date of deposit or withdrawal. After that we archive them in encrypted storage for another two years to meet financial-reporting requirements, then delete them permanently. You can request deletion of your entire account anytime.

We share your bKash, Nagad or Rocket identifier only with the wallet provider processing your deposit and with our fraud-detection partner when a transaction pattern needs review. Marketing partners never see your wallet number or transaction amounts — only anonymized visit data if you opted into analytics cookies.

Contact support via email or live chat, confirm your registered mobile number and request account deletion. We close your login within one business day, scrub identifying data from active records and send you confirmation. Archived financial records stay encrypted for the compliance period then delete automatically.

We set a session cookie to keep you logged in, a preference cookie for language and wallet choice, and optional analytics cookies to track page speed. You control all of them through your browser settings — blocking cookies will log you out but account functions still work when you sign back in.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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